These terms govern your use of reloca.co and the residency facilitation services provided by Reloca ("Reloca", "we", "us"). By using the site or engaging our services, you agree to them.
Please read sections 2 and 3 carefully. They explain what our service is, what it is not, and the limits of what any facilitator can promise about a government decision.
1. What we do
Reloca is a facilitation service. We assist individuals through the Mexican temporary and permanent residency process, including:
Reviewing your circumstances against current published financial and eligibility requirements
Preparing and organising documentation, including apostille coordination
Scheduling and preparing you for your consulate appointment in the United States or Canada
Coordinating the Mexico-side process, including assistance at the Instituto Nacional de Migración (INM)
2. What we are not
We are not a law firm and we do not provide legal advice. Nothing on this site or communicated by our team constitutes legal advice or creates an attorney-client relationship. If you need legal advice, consult a qualified immigration attorney.
We are not affiliated with any government. Reloca is not affiliated with, endorsed by, authorised by, or acting on behalf of the Mexican government, INM, any Mexican consulate or embassy, or any United States or Canadian government agency.
We do not provide tax, financial, or immigration-law advice, and we do not advise on the tax consequences of relocating.
We cannot grant residency. Only Mexican authorities can approve or deny an application.
3. No guarantee of approval
Residency approval is at the sole discretion of Mexican immigration authorities. Consulates and INM offices apply their own judgement, and requirements, interpretations, processing times, and appointment availability vary between locations and change without notice.
We do not guarantee, and cannot guarantee, that any application will be approved, that an appointment will be available within a particular timeframe, or that a particular consulate will interpret requirements a particular way. Any timelines we give are estimates based on experience, not commitments.
Statements from past clients describe their own experiences. Individual results vary and are not a prediction or guarantee of any outcome in your case.
4. Fees and payment
The service fee is $1,497 USD per person, charged once.
The fee covers Reloca's facilitation service only. Third-party costs are not included — these can include government and consulate fees, apostille and translation fees, travel, accommodation, and any fees charged directly by Mexican authorities.
Payment is processed by Stripe. We do not store your full card details.
Fees are quoted and payable in US dollars.
5. Money-back guarantee
If you complete our process and do not receive your Mexican resident card, we will refund your service fee in full, subject to the following conditions:
You genuinely met the published financial requirements at the time of your consulate appointment. If a consulate declines your application because your finances did not meet the threshold, the guarantee does not apply. This is why we assess your financial position before any appointment is booked.
You provided accurate, complete, and truthful information and documentation.
You followed our written instructions and attended scheduled appointments.
You submitted required documents within the timeframes we specify.
The guarantee covers Reloca's service fee only. It does not cover third-party costs as described in section 4. To claim, email teamreloca@gmail.com within 60 days of the decision.
6. Your responsibilities
Provide accurate and complete information. Inaccurate or incomplete information is the most common cause of delay and may void the guarantee.
Supply documents promptly when requested.
Attend your consulate and INM appointments.
Comply with the laws of Mexico and of your home country.
Understand that you must enter Mexico and complete the INM stage within the period stated on your visa, generally 30 days.
7. Cancellation
You may cancel before we begin substantive work on your file for a full refund. After work has begun, refunds are handled under the money-back guarantee in section 5. We may decline or discontinue service if we believe an application involves inaccurate information, or if we cannot assist you, in which case we will refund fees for work not performed.
8. Limitation of liability
To the maximum extent permitted by law, Reloca's total liability arising out of or relating to the service is limited to the amount of the service fee you paid. We are not liable for indirect, incidental, or consequential losses, including travel costs, lost income, missed appointments, accommodation, or losses arising from changes in law or government policy.
Nothing in these terms excludes liability that cannot lawfully be excluded.
9. Privacy
Our handling of personal information is described in our Privacy Policy.
10. Changes
We may update these terms. The version in effect when you engage our services governs that engagement. Material changes will be reflected in the date at the top of this page.